GENERAL

 

I just made a purchase. How do I get my files?

If you look under the “My Account” tab on our site and sign in, there will be a list of your orders under “Purchase History”. Click “View Details and Downloads” next to the order, which will bring up a list of your purchases. Finally, click the product name in BLUE text to begin downloading.

I lost my download link. How do I get my files?

If you look under the “My Account” tab on our site and sign in, there will be a list of your orders under “Purchase History”. Click “View Details and Downloads” next to the order, which will bring up a list of your purchases. Finally, click the product name in BLUE text to begin downloading.

I’m on an old version of a product and need to update. How do I get my files?

Download links contained within purchase receipts on your account are automatically updated to the latest versions. If you look under the “My Account” tab on our site and sign in, there will be a list of your orders under “Purchase History”. Click “View Details and Downloads” next to the order, which will bring up a list of your purchases. Finally, click the product name in BLUE text to begin downloading. These will always be the latest available files.

Do you offer trial versions of any products?

We currently do not offer trial versions on any products.

Do you offer refunds?

Due to our products being digital goods, returns cannot be accepted. All sales final.

I would like to use your IRs in my commercially available preset pack. Am I allowed to do this?

You may use our IRs in the creation of your preset pack. However, you may not sell our IRs directly to your customers with said preset pack. You will need to point your customers to our website to purchase the corresponding IRs. This applies to Line 6 Marketplace Vendors. Being an official vendor does not grant you a license to directly sell our IRs. You will need to follow the same process as any other vendor.

I would like to license a 3 Sigma Audio product for my company’s product. How do I do this?

Please contact our customer service email listed on the site.

What companies do you have official affiliations with?

We have licensed products to and/or have affiliation with Line 6, Native Instruments, Universal Audio, PreSonus, T-Rex Effects, and TSE Audio. Please note that customer service for any 3 Sigma Audio product contained in another company’s product will be handled by said company.

CAB IMPULSES

Current Version

Version 3

What’s New in V3?

  • Introduced New IR Layout of Balanced/Warm/Bright/BrightX allowing for infinite tonal options
  • 2x as many IRs compared to V2
  • 4x as many IRs compared to V1

Are these compatible with my software or hardware unit?

Yes! They are compatible with any software or hardware unit that supports the loading of 3rd party IRs. Please refer to the manual of your specific software or hardware for information on loading.

Where are the ACE IRs from V2?

Due to the overwhelmingly positive response of the ACE IRs in V2, we discontinued the Standard IRs from V2 and remastered every Cab Pack for V3. This means every IR in our collection is now made with the ACE method, as such the ACE prefix designation is no longer notated.

I purchased a Preset Pack from a 3rd party vendor that uses your V2 IRs. Which IRs should I use from the V3 Collection?

We suggest using the Balanced IRs if the vendor used the V2 ACE IRs, and the Bright IRs if they used the V2 Standard IRs.

Do you have any affiliation with 3rd party preset makers using your IRs?

While we appreciate the use of our IRs in the creation of their presets, we do not have direct affiliation with any 3rd party preset vendors. As such, we cannot provide you with any type of customer service regarding their preset packs.

ACOUSTIC & CLASSICAL GUITAR IMPULSES

 

Current Version

Version 3

What’s New in V3?

  • Introduced Universal Pickup Support allowing for a perfect tonal match with any pickup on the market. This includes all piezo, magnetic soundhole, and stick-on transducer pickups. All name brand and generic pickups are supported.
  • Over 100x as many IRs compared to V1/V2

Are these compatible with my software or hardware unit?

Yes! They are compatible with any software or hardware unit that supports the loading of 3rd party IRs. Please refer to the manual of your specific software or hardware for information on loading.

My Acoustic Impulses are quiet compared to my Cabinet Impulses. Is my loader broken?

The majority of IR Loaders have a normalization algorithm that is tuned specifically for Cabinet IRs. Because of this, Acoustic IRs will normalize much quieter in those loaders. You simply need to add gain back within the IR loader. This can be done with the level adjustment within the IR loader, or performing a clean level boost with the output of an EQ block.

Note: You will NOT degrade the audio quality by doing this. As long as you are adding digital gain into the signal, it will remain 100% pure. In the product manual, we provide the correct IR Loader Volume Settings for our loader Impulsive, as well as several third party loaders.

Do I need to own the guitar you modeled to achieve the sound of that guitar?

Nope! You can use any guitar with a pickup. The point of these IRs is to get any guitar sounding like the guitar the IR is modeled after.

HELIX COLLECTION

 

Current Version

Version 2

What’s New in V2?

  • 3x as many presets compared to V1
  • Humbucker & Single Coil Modes
  • Intelligent Foot Switching Layout
  • Maxed-Out Snapshots
  • Overall Tonal Improvements

Are these presets compatible with Helix/LT/Native/Stomp/StompXL?

Yes! They are fully compatible with all of them.

Are these presets compatible with HX Effects?

No — The HX Effects does not contain amp models, as such the presets will never be brought to this platform.

Are these presets compatible with POD Go?

No, these presets are not compatible with POD Go. We will be releasing versions that are compatible with the POD Go shortly under their own product line titled, “POD Go Collection.” Stay tuned!

IMPULSIVE

 

Current Version

Version 1

Will Impulsive load into my Helix/Axe-Fx/Headrush?

No — Impulsive is a plugin for a DAW and will only run inside of one.

I bought Impulsive, but can’t run it on my computer?

Impulsive is a plugin for a DAW and will only run inside of one. It is not a standalone application.

KEMPER PROFILES

 

Current Version

Version 2

What’s New in V2?

  • 2x as many profiles compared to V1
  • Overall tonal improvements

Can I use a Kemper Profile in my Helix/Axe-FX/DAW?

No, Kemper Profiles will ONLY load into Kemper units. You can learn more by visiting https://www.kemper-amps.com/.

I bought Cabinet Impulses for my Kemper, but can’t find them in Rig Manager?

Cabinet Impulses and Kemper Profiles are two different things. Our Kemper Profiles are full on amp and cab setups. These are provided in .kpa format and will show up in Rig Manager as normal. Cabinet impulses are provided in .kipr format. These are only the cabinet section and are loaded directly onto your unit through a USB flash drive.

I bought Acoustic Impulses for my Kemper, but can’t find them in Rig Manager?

Acoustic Impulses are not profiles. They are provided as IRs in the .kipr format. They are loaded into the cabinet section and are put directly onto your unit through a USB flash drive.

ELECTRIC INSTRUMENT IMPULSES

 

Current Version

Version 1

Are these compatible with my software or hardware unit?

Yes! They are compatible with any software or hardware unit that supports the loading of 3rd party IRs. Please refer to the manual of your specific software or hardware for information on loading.

My Electric Instrument Impulses are quiet compared to my Cabinet Impulses. Is my loader broken?

The majority of IR Loaders have a normalization algorithm that is tuned specifically for Cabinet IRs. Because of this, Electric Instrument IRs will normalize much quieter in those loaders. You simply need to add gain back within the IR loader. This can be done with the level adjustment within the IR loader, or performing a clean level boost with the output of an EQ block.

Note: You will NOT degrade the audio quality by doing this. As long as you are adding digital gain into the signal, it will remain 100% pure.

UPRIGHT BASS IMPULSES

 

Current Version

Version 1

Are these compatible with my software or hardware unit?

Yes! They are compatible with any software or hardware unit that supports the loading of 3rd party IRs. Please refer to the manual of your specific software or hardware for information on loading.

My Acoustic Impulses are quiet. Is my loader broken?

The majority of IR Loaders have a normalization algorithm that is tuned specifically for Cabinet IRs. Because of this, Acoustic IRs will normalize much quieter in those loaders. You simply need to add gain back within the IR loader. This can be done with the level adjustment within the IR loader, or performing a clean level boost with the output of an EQ block.

Note: You will NOT degrade the audio quality by doing this. As long as you are adding digital gain into the signal it will remain 100% pure.

STRING IMPULSES

 

Current Version

Version 2

What’s New in V2?

  • Introduced Electric Pickup Support allowing you to get studio tone from electric cellos, violins, and violas.
  • 4x as many IRs compared to V1

Are these compatible with my software or hardware unit?

Yes! They are compatible with any software or hardware unit that supports the loading of 3rd party IRs. Please refer to the manual of your specific software or hardware for information on loading.

My Acoustic Impulses are quiet. Is my loader broken?

The majority of IR Loaders have a normalization algorithm that is tuned specifically for Cabinet IRs. Because of this, Acoustic IRs will normalize much quieter in those loaders. You simply need to add gain back within the IR loader. This can be done with the level adjustment within the IR loader, or performing a clean level boost with the output of an EQ block.

Note: You will NOT degrade the audio quality by doing this. As long as you are adding digital gain into the signal, it will remain 100% pure.

 

UKULELE & MANDOLIN IMPULSES

 

Current Version

Version 1

Are these compatible with my software or hardware unit?

Yes! They are compatible with any software or hardware unit that supports the loading of 3rd party IRs. Please refer to the manual of your specific software or hardware for information on loading.

My Acoustic Impulses are quiet. Is my loader broken?

The majority of IR Loaders have a normalization algorithm that is tuned specifically for Cabinet IRs. Because of this, Acoustic IRs will normalize much quieter in those loaders. You simply need to add gain back within the IR loader. This can be done with the level adjustment within the IR loader, or performing a clean level boost with the output of an EQ block.

Note: You will NOT degrade the audio quality by doing this. As long as you are adding digital gain into the signal, it will remain 100% pure.

ACOUSTIC BASS GUITAR IMPULSES

 

Current Version

Version 1

Are these compatible with my software or hardware unit?

Yes! They are compatible with any software or hardware unit that supports the loading of 3rd party IRs. Please refer to the manual of your specific software or hardware for information on loading.

My Acoustic Impulses are quiet. Is my loader broken?

The majority of IR Loaders have a normalization algorithm that is tuned specifically for Cabinet IRs. Because of this, Acoustic IRs will normalize much quieter in those loaders. You simply need to add gain back within the IR loader. This can be done with the level adjustment within the IR loader, or performing a clean level boost with the output of an EQ block.

Note: You will NOT degrade the audio quality by doing this. As long as you are adding digital gain into the signal, it will remain 100% pure.

TOP SHELF DRUMS

 

Current Version

Version 1

What programs will load these samples?

We currently provide Kontakt, Trigger, and Perfect Drum Versions.

NOTE: When using the free Kontakt Player, the instruments will run in demo mode.

Do you provide WAV Versions of the samples?

Not at this time.

REVERB IMPULSES

 

Current Version

Version 2

What’s New in V2?

  • 2x as many IRs compared to V1
  • Overall Tonal Improvements

Are these compatible with my hardware unit?

Currently there are no hardware IR loaders on the market that support the IR length needed to correctly load a Reverb IR.

-How do I load into my DAW?

Every DAW except Pro Tools has a free built in impulse loader. There are also a number of free reverb impulse loaders such as Reverberate LE for PC and LAConvolver for Mac.